Nortel Networks NN43001-106 - Manual (Page 206)

206 Attendant Alternative Answering
Feature interactions
Attendant Overflow Position
The Attendant Overflow Position (AOP) DN handles calls from the attendant
queue if all attendant consoles are busy or in the Position Busy mode. Calls
presented to the AOP DN are not subject to AAA.
Attendant Recall
Under Attendant Recall conditions (ARC), the initiator of the recall rings the
destination side of the console, and the third party becomes the source.
The AAA timer is applied to the source party. If the AAA timer expires,
the destination is dropped, and the source is forwarded to the AAA DN. If
the source party disconnects before the destination party, the AAA timer
is restarted on the destination party still buzzing the attendant through the
ARC key. The AAA timer is dropped if both parties disconnect.
Call Forward All Calls
Call Forward All Calls takes precedence over all other Call Forwarding
features for a particular telephone. Calls forwarded by AAA are subject to
the Call Forwarding conditions on the AAA DN.
Call Forward Busy
If Call Forward Busy is allowed for the AAA DN (and that DN is busy), a
DID call is returned to the attendant and can again be eligible for AAA
timing and operation.
Call Forward by Call Type
If Call Forward by Call Type is enabled on the AAA DN, calls are forwarded
based on the Call Type of the originator.
Call Forward No Answer
When the AAA DN does not answer, the call can be forwarded by Call
Forward No Answer (CFNA) to the DN defined as the CFNA DN for the
originally dialed DN. If the originally dialed DN is the attendant, the call is
forwarded to the CFNA DN defined for the AAA DN.
Call Pickup
The AAA DN can be assigned to a Call Pickup group to allow members of
the same group to answer the call.
Centralized Attendant Service
The AAA timer is not applied to Centralized Attendant Service (CAS) calls
routed from the remote CAS location through the Release Link Trunk to the
main CAS attendant. All other internal or trunk calls presented to the CAS
attendant at the main location are timed by AAA as usual.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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