Nortel Networks NN43001-106 - Manual (Page 249)

249
Attendant Break-In to Inquiry Calls
Contents
This section contains information on the following topics:
"Feature description" (page 249)
"Operating parameters" (page 250)
"Feature interactions" (page 250)
"Feature packaging" (page 252)
"Feature implementation" (page 252)
"Feature operation" (page 252)
Feature description
The Attendant Break-In to Inquiry Calls feature allows an attendant to
Break-In to an inquiry call. An inquiry call exists when two stations are
established in a simple connection, and one station offers a call transfer
to another station. The telephone making the call transfer becomes the
controlling party, and the station receiving the call transfer becomes the
active party. The other station is placed on hold and becomes the held party.
The attendant can Break-In to either the controlling or active party, in
post-dial or pre-dial operation, by pressing the Break-In (BKI) key. After
Break-In has occurred, a Break-In conference is established. All parties
receive intrusion tone. While in the Break-In conference, the attendant
has consultation status only. The attendant cannot extend a call from the
source side.
The attendant cannot Break-In to the held call, to an inquiry call that is in
the dialing state or ringing state, or to the active or controlling party if either
of them has Warning Tone Denied Class of Service.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.