Nortel Networks NN43001-106 - Manual (Page 400)

400 Automatic Hold
Operating parameters
The Automatic Hold feature can be equipped on all multi-line proprietary
sets. The functionality to hold a call already exists on the attendant console.
The Automatic Hold feature is not applicable on analog (500/2500) type sets.
Feature interactions
Attendant Break-In to Inquiry Calls
A consultation call on proprietary sets, using a second DN along with
Automatic Hold, is not treated as an inquiry call. The consultation call
may be broken-in to, but the call held on the first DN is not involved in the
Break-In.
Attendant Recall with Splitting
Automatic Hold does not have precedence over Attendant Recall (for
instance, Automatic Hold cannot be activated until the attendant answers
the recall presented on the console). However, it can be activated before
the attendant answers a call transferred to the console.
Automatic Answer Back
The Automatic Hold feature is not applicable with the Automatic Answer
Back feature.
Automatic Call Distribution Incalls Key
Automatic Call Distribution (ACD) does not override the Incall 5 key. The
Incalls key is unique to the Automatic Hold feature. If an Automatic Call
Distribution (ACD) agent has an active call on the Independent Directory
Number (IDN) key, and a call comes in to an Incalls key, pressing the Incalls
key to answer the call puts the active call on the IDN key on hold.
Call Transfer
If a call is established or ringing on the Transfer key, pressing any idle DN
key automatically puts the call on hold. To transfer an active call, press the
transfer key once to reestablish the call, press a second time to complete
the transfer. To release the transfer feature you must press the release key.
Call Waiting
Pressing the Call Waiting key to answer a waiting call, makes that call active
while the previous call is put on hold.
Called Party Control on Internal Calls
If Called Party Control on Internal Calls is active, an established call is put
on hold regardless of the Automatic Hold Class of Service assigned to the
set when a second call is originated or answered.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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