Nortel Networks NN43001-106 - Manual (Page 318)

318 Attendant Overflow Position
Make Set Busy
If a telephone that is the only idle AOP DN has MSB activated, calls will
not overflow.
If the AOP DN is a multiple appearance DN, the MSB key should be added
to all telephones with an AOP DN.
If MSB is activated in a Multiple Call Ringing arrangement, the telephone
appears busy. All other appearances of the AOP DN will still receive
calls. This allows the user to leave the telephone and prevent callers from
overflowing and receiving ringback with no answer.
If the AOP DN is a Multiple Appearance, Single Call arrangement and MSB
is activated, the AOP DN of that telephone will flash, but the telephone will
not ring (the call can still be answered from that appearance).
Manual Line Service
When Attendant Overflow Position (AOP) is defined, Manual Line Service
follows the AOP directions.
Meridian Hospitality Voice Services
Attendant Overflow Position (AOP) allows unanswered calls to the attendant
to be forwarded to a customer-defined Directory Number (DN) after a
defined time. A call can also be overflowed if all the attendants are in
Position Busy State. With AOP equipped, overflowed calls can be directed
to CallPilot. The AOP DN must be defined as an Automatic Call Distribution
(ACD) Directory Number (DN), and the ACD DN must have an ACD agent
assigned as a virtual VMS agent.
Multiple Appearance Directory Number
A multiple appearance, multiple call AOP DN allows as many overflow
calls to be in progress as there are appearances of the DN. A multiple
appearance, single call AOP DN allows only one overflow call at a time.
Night Key for Direct Inward Dialing Digit Manipulation
When the last attendant activates the POS BUSY key, the system does not
go into Night Service if an Attendant Overflow Position Directory Number
(DN) is available.
Night Service
A call rerouted through the Attendant Overflow Position feature is not
redirected to the Night DN if the system is subsequently put into Night
Service. When all attendant consoles are in Position Busy, the system will
not go into Night Service until the AOP Busy key is activated.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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