Rockwell Automation Arena Contact Center Edition Users Guide User Manual

Page 101

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ONTACT

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EMARKS

Some display options may not be appropriate for all measures.

To change the characteristics of a given animation display, simply double-click the
animation (e.g., the plot or variable), edit the appropriate fields, and click OK (i.e.,
change colors, borders, labels, etc.).

E

XAMPLE

This example will display the utilization of the Volunteer group within the Basic Telethon
example. Utilization will be animated as a variable, as well as a plot.

System Time

Display As

Selection of the views (multiple choices
allowed) to animate the statistic

All

Other

Other Data

Expression

Required

Display As

Selection of the views (multiple choices
allowed) to animate the statistic

All

Prompt

Entry

Data Object

Agent Group

Agent Group

Volunteers

Agent Data

Utilization

Display As

Variable

Display As

Plot

Prompt

Valid Entry

Default

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