Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 128)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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D ESCRIPTION
This module’s purpose is to identify the end of the script.
P ROMPTS
No values are required.
R EMARKS
All “straight-flow” scripts must end with either an End Script or Transfer to Script module.
Scripts that loop contacts until they are answered do not need an End Script module.
Script restrictions
The following actions are not permitted as the last action in a script:
„
Remove from Queue
„
Overflow
The following actions are not permitted until the contact is in queue:
„
Remove from Queue
„
Overflow
The following actions are not permitted if the contact is in queue:
„
Queue for Agent
„
Message
„
Disconnect
Each Overflow action must be followed eventually by a Queue for Agent action specifying
the appropriate overflow destination group.
Arena Contact Center Edition script examples
E XAMPLE 1—B ASIC QUEUEING
The most basic routing script consists of a single Queue for Agent module. This type of
script places the contact in the specified queue, where it will remain until it is served or
abandons the center.
1. Begin Script
2. Queue for Agent
3. End Script