Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 77)

6 • T HE C ONTACT D ATA P ANEL
69
•
•
•
• •
6 •
Co
nta
ct Data Pane
l
Daily Arrival Pattern—This repeat group is used to define a pattern for each individual
day within the planning horizon. For each day, the expected total contacts arriving within
each timeslot are specified.
Week—Selection of the week within the planning horizon for which the pattern
applies.
Day Of Week—Selection of the day within the planning horizon for which the pattern
applies.
Daily Contact Pattern—Specification of the expected total contacts for each timeslot
for the given day.