Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 58)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Upon opening the Schedule module, you will notice its similarity to the Pattern module.
Complete the dialog, as shown in Figure 5.7.
Figure 5.7 Schedule module main dialog
When this is complete, the individual daily schedules must be defined. This is a slightly
different process from the Pattern module because the dialogs are more involved. Click on
the Add button to the right of the daily schedule repeat group. This opens another level of
repeat groups that facilitates the definition of multiple shifts within a given day. At this
point, select Monday as the day of the week and click on the Add button to the right of
the shift schedule repeat group. Complete the resulting dialog as shown in Figure 5.8 and
click OK to enter the shift.
Since there are no more shifts during the day, click OK to complete the daily schedule for
Monday. Repeat this process to define shifts for the remaining days of the week, including
Saturday and Sunday, even though no agent shifts will be defined on the weekends. Be
careful not to get confused by the extra level of repeat groups; there is a repeat group to
define days within the planning horizon and a repeat group to define all shifts within a
given day.