Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 189)

9 • C ASE S TUDIES
181
•
•
•
• •
9 •
Ca
se Stu
die
s
10:00 AM –11:00 AM 150
11:00 AM –Noon 150
Noon–1:00 PM 150
1:00 PM –2:00 PM 150
2:00 PM –3:00 PM 150
3:00 PM –4:00 PM 150
Pattern Japan Daily Pattern
Planning Horizon Day
Timeslot 60
Daily Arrival Pattern
Midnight–1:00 AM 300
1:00 AM –2:00 AM 150
2:00 AM –3:00 AM 150
3:00 AM –4:00 AM 150
4:00 AM –5:00 AM 150
5:00 AM –6:00 AM 150
6:00 AM –7:00 AM 150
7:00 AM –8:00 AM 150
4:00 PM –5:00 PM 600
5:00 PM –6:00 PM 150
6:00 PM –7:00 PM 150
7:00 PM –8:00 PM 150
8:00 PM –9:00 PM 150
9:00 PM –10:00 PM 150
10:00 PM –11:00 PM 150
11:00 PM –Midnight 150
Prompt Entry