Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 107)

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Th
e Scr
ipt Panel
The Script Panel
This chapter describes each of the 14 modules that form the Script template panel. These
modules are used to define scripts. A script is used to mimic the actions, activities, and
states that each contact undergoes as it attempts to reach an agent. The following modules
are located in the Script panel:
„
Begin Script
„
Queue for Agent
„
Remove from Queue
„
Wait
„
Priority
„
Message
„
Disconnect
„
Overflow
„
Transfer to Script
„
Transfer to Agent
„
Conference
„
Branch
„
Assignment
„
End Script
A script is created by connecting modules from the Script panel to describe this flow. All
scripts must begin with a Begin Script module.
At the end of this chapter is a list of several script restrictions as well as examples of
several Contact Center Edition scripts.
Begin Script module