Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 108)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
100
• •
•
•
•
D ESCRIPTION
This module’s purpose is to identify the script. The option of obtaining a trunk line can
also be specified.
P ROMPTS
Script Name—Identifier of script.
Seize Trunk Group—Indicates whether a trunk should be seized.
Trunk Name—Name of trunk to be seized.
R EMARKS
The Begin Script module is required as an identifier for all scripts.
The seizing of a trunk group should only be specified for those scripts whose contacts
originate from another script containing a Transfer to Script module with Release Trunk
Group checked. An error will be generated if a contact tries to obtain more than one trunk
group.
E XAMPLE
This example represents the first module for the Direct Routing script of the Basic
Telethon case study.
Prompt Valid Entry Default
Script Name Symbol Name [Scripts] Script <module instance
number>
Seize Trunk Group Checked, Unchecked Unchecked
Trunk Name Symbol Name [Trunks] Trunk 1
Prompt Entry
Script Name Direct Routing
Seize Trunk Unchecked