Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 79)

6 • T HE C ONTACT D ATA P ANEL
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Co
nta
ct Data Pane
l
E XAMPLE
This example illustrates the donor arrival patterns for the Basic Telethon case study. This
pattern corresponds to calls arriving uniformly over the timeslots in the planning horizon
(50 calls are expected in each of the 20 timeslots).
Agent module
Prompt Entry
Pattern Basic Pattern
Planning Horizon Week
Day Of Week Mon/Tue/Wed/Thu/Fri
Daily Arrival Pattern
(6:00
AM - 7:00 AM )
50
Daily Arrival Pattern
(7:00
AM - 8:00 AM )
50
Daily Arrival Pattern
(8:00
AM - 9:00 AM )
50
Daily Arrival Pattern
(9:00
AM - 10:00 AM )
50