Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 12)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Arena Contact Center Edition is a Microsoft ® Windows ® operating system-based
simulation system. It is one of a family of application solution templates (ASTs) built on
top of the Arena simulation system, leveraging Arena’s development environment to
create a focused and easy-to-use tool for contact center managers and analysts.
Where can I go for help?
Our commitment to your success starts with the suite of learning aids and assistance we
provide for Arena. Whether you’re new to simulation or a seasoned veteran putting a new
tool to use, you’ll quickly feel at home with the Arena Contact Center Edition.
Reference the user’s guides
The documentation set includes this manual, Arena Contact Center Edition User’s Guide,
which cover the product basics; the Arena User’s Guide, which covers the standard
product modules and offers an easy, “click-by-click” tutorial; and the Variables Guide, a
separate reference booklet providing complete descriptions of Arena variables found in
the Arena product templates.
D OCUMENT CONVENTIONS
Throughout the guides, a number of style conventions are used to help identify material.
New terms and concepts may be emphasized by use of italics or bold; file menu paths are
in bold with a (>) separating the entries (e.g., go to Help > Arena Help); text you are
asked to type is shown in Courier Bold (e.g., in this field, type Work Week), and dialog
and window button names are shown in bold (e.g., click OK).
Explore our examples
Arena is accompanied by a number of sample models that illustrate many of the
commonly used approaches for capturing the essence of manufacturing processes.
Examples are provided for both job shop and flow shop environments. For a description
of and list of Arena’s examples, go to Help > Arena Help. On the Contents tab, choose
Model Building Basics, and then select Viewing Arena Example Models.
Get help
Online help is always at your fingertips! Arena incorporates the latest in help features,
including What’s This? help that displays a brief description of fields in dialogs, context-
sensitive help on menu and toolbar buttons, and a help button on each of Arena’s mod-
ules. Just refer to the Arena help table of contents and index for a list of all help topics.