Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 49)

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Getting Started
Introduction
This chapter will help you get started quickly in the Contact Center template by
explaining how to load and run an existing model and by demonstrating how to build your
own model from scratch. Please see Chapters 3 and 4 for a review of contact center
simulation concepts, as well as Chapters 6 and 7 for a detailed description of each Contact
Center module.
Loading and running an existing example
The Telethon.doe case study model illustrates a simple contact center application.
To load the telethon case, click on File > Open in Arena. A selection box will appear in
the center of the screen. Click on (or Browse for) the file name Telethon.doe and select
Open. The telethon model will be loaded and appear within the model window.
Figure 5.1 The Telethon model
To run the model, click Run > Go, and a week of telethon activity will then be simulated.
When complete, a dialog will appear asking whether you would like to see the results.
Click Yes to view the Agents and Trunks report. You may also view the Contact Times
and Counts report by clicking on Contact Times and Counts on the report panel located
on the project bar. When finished viewing these reports, use the Close button to close