Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 198)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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9:40:25AM
Agent and Trunks
Tuesday, December 04, 2001
Agent Utilization per Contact Name
Util per Type
Checking Specialists Account Balance 2.54
Checking Specialists Checking 30.74
Checking Specialists Savings 0.32
Savings Specialists Account Balance 27.13
Savings Specialists Checking 2.68
Savings Specialists Savings 4.50