Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 192)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Figure 9.10 Global Script—Multi-site model
C ONTACT MODULE
The definitions for contact names in the Multi-site model are all basically parallel, with
the only difference being associated patterns.
Table 9.37 Contact module—Multi-site model
Queue for Agent Group Type Agent Group
Agent Group Japan Center
Queue for Agent Group Type Agent Group
Agent Group Europe Center
Queue for Agent Group Type Agent Group
Agent Group U.S. Center
End Script
Prompt Entry
Contact Name U.S. Call (Europe Call, Japan Call)
Pattern U.S. Daily Pattern (Europe Daily Pattern, Japan Daily Pattern)
Expected Talk Time 10
Trunk Group Central Trunks
Module Prompt Entry