Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 150)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Agent Type Agent
Max Number Available 20
Schedule Business Hours
Clear Queue when Off Duty Checked
Talk Time
Contact Name Spanish
Talk Time Multiplier 1
Agent Name Bilingual
Agent Type Agent
Max Number Available 10
Schedule Business Hours
Clear Queue when Off Duty Checked
Talk Time
Contact Name English
Talk Time Multiplier 1
Contact Name Spanish
Talk Time Multiplier 1
Agent Name English Servers
Agent Type Parent
Members
Agent Group English Only
Preference 5
Agent Group Bilingual
Preference 5
Agent Name Spanish Servers
Agent Type Parent
Prompt Entry