Rockwell Automation Arena Contact Center Edition Users Guide User Manual
Page 180
Advertising
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Talk Time
Contact Name
Customer Request
Talk Time Multiplier
1
Agent Name
Technical Support
Agent Type
Agent Group
Max Number Available
5
Schedule
Business Hours
Clear Queue when Off Duty
Checked
Talk Time
Contact Name
Customer Request
Talk Time Multiplier
10
Conference-Time Multiplier
5
Agent Name
Development
Agent Type
Agent Group
Max Number Available
1
Schedule
Business Hours
Clear Queue when Off Duty
Checked
Talk Time
Contact Name
Customer Request
Talk Time Multiplier
1
Agent Name
Managers
Agent Type
Agent Group
Max Number Available
1
Schedule
Business Hours
Clear Queue when Off Duty
Checked
Talk Time
Contact Name
Customer Request
Talk Time Multiplier
3
Prompt
Entry
Advertising