Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 56)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
48
• •
•
•
•
Place a Pattern module in the model window and double-click to open its main dialog.
Note the correspondence between this dialog and the main dialog of the configuration
module. The Daily Arrival Pattern repeat group disappears in the case of day-long
planning horizons. Complete the main dialog as illustrated in Figure 5.5.
Figure 5.5 Pattern module main dialog
Following this, a pattern must be defined for each day of the week. To do this, click on the
Add button in the main dialog. This opens a data entry screen that partitions a day into the
appropriate timeslots. Enter the day of week and 50 into each of the timeslots between
6:00
AM and 10:00 AM , as shown in Figure 5.6. When finished, click OK. This process
must be repeated for each day of the week. Since no calls are expected on Saturday and
Sunday, their arrival patterns will contain all zeros (the default).