Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 63)

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Place an Animate module within the model window and double-click to open its dialog.
Select Agent from among the Data Object options and complete the remaining dialog as
shown in Figure 5.16.
Figure 5.16 Animate module main dialog
C OLLECTING STATISTICS —T HE R EPORT MODULE
The purpose of constructing simulation models is to gain insight into contact center
business processes and drive the planning and improvement of those operations. The
Report module supports detailed data collection of important performance measures
throughout the planning horizon under study. In the Telethon model, managers are
interested in the experience of donors as they wait for agents. In particular, long answer
times may indicate that potential pledges are abandoning the center without being served.
Place a Report module within the model window and complete its dialog as specified in
Figure 5.17.
Figure 5.17 Report module main dialog