Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 106)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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E XAMPLE
In this example, a report is generated of contact times for the contact name Donor.
Statistics are collected every 60 time units. The output is written to the data file Donor
Time 60.csv.
Prompt Entry
Report Type Contact Times
Contact Name Donor
Time Interval 60
Form of Output Data File
Output File Donor Time 60.csv