Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 94)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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E XAMPLE
This example defines the call type Donor contact name for the Basic Telethon case study.
Talk time is sampled from an exponential distribution with a mean of 10. Calls will wait a
random amount of time following an exponential with a mean of 1 prior to abandoning.
Note that no contact back has been indicated, meaning there is no second chance to serve
donors who are blocked or abandoned.
Animate module
D ESCRIPTION
The Animate module enables animation of real-time statistics during the simulation run.
P
ROMPTS
Data Object—Indicates the type of contact center statistic to be displayed.
Prompt Entry
Contact Name Donor
Pattern Basic Pattern
Talk Time 10
Trunk Group Phone Bank
Abandonment
Wait Time Until
Abandonment EXPO(1)