Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 91)

6 • T HE C ONTACT D ATA P ANEL
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Trunk Group Symbol Name [Trunk Group] Trunk 1
Contact Back
Contact Back Reason:
Blocked, Disconnected,
Message, Abandoned,
Served Checked, Unchecked Unchecked
Probability 0 <= Real Number
<= 1.0 or expression 1
Wait Time Expression (Distribution) 1
Abandonment
Wait Time Until
Abandonment Expression (Distribution) None
Advanced
Override Trunk Priority
Check box Checked, Unchecked Unchecked
Override Trunk Priority Integer >= 1 5
Override Trunk Script Checked, Unchecked Unchecked
[Override Type] Script, Agent Script
Call Routing Script Symbol Name [Script] Script 1
[Agent Type] Agent Group, Parent Group Agent Group
Agent Group Symbol Name [Agent Group] Agent Group 1
Parent Group Symbol Name [Parent Group] Parent Group 1
Selection Rule First Available, Longest Available,
Uniform by Availability Uniform by Availability
Talk Time Distribution Expression (Distribution) (Uses Expected Talk Time
from main dialog)
After Contact Time
Distribution Expression (Distribution) 0.0
Service Level Real Number > 0 60
Can Preempt Checked, Unchecked Unchecked
Can Be Preempted Checked, Unchecked Unchecked
Prompt Valid Entry Default