Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 57)

5 • G ETTING S TARTED
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A quick method of completing the set of arrival patterns is to duplicate entries using
Ctrl+D. First, complete all of the entries for the Monday arrival pattern. Then hit Ctrl+D
simultaneously. Each hit of Ctrl+D will create a duplicate of the highlighted arrival
pattern. Then simply edit the duplicate entry and change the Day of the Week.
Note: You can use Ctrl+D to duplicate the initial daily pattern for all weekdays.
Figure 5.6 Pattern module—Daily Arrival Pattern
D EFINING THE TELETHON HOURS —T HE S CHEDULE MODULE
The volunteer group fielding donor calls at the radio station must have their schedules
defined to correspond with the on-air solicitation period. This is done by placing a
Schedule module and defining on-duty hours of 6:00
AM to 10:00 AM on each weekday.