Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 104)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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R EMARKS
Each Report module facilitates statistics collection for a particular type and value. There-
fore, multiple Report modules may be placed to collect all desired statistics.
In the Report module, the timeslot intervals specified for statistics collection may be of
any length. Separate Report modules may be placed to collect statistics at different levels
of aggregation (e.g., hourly, daily, and weekly).
Refer to “Contact Center Edition Reports” (Chapter 8) for a detailed description of each
field in the report.
Note that while statistic collection can be made for any length, the shorter the time inter-
val, the slower the simulation will run (i.e., don’t use time intervals that are unnecessarily
detailed).
In practice, care must be taken to synchronize the timeslots within the Report modules
with the timeslots defined in the Schedule modules. Agent Group statistics collection will
be disrupted if groups go on/off duty in the middle of a reporting timeslot. Therefore,
reporting timeslots should be shorter than agent shifts and coincide with their start and
end. For instance, when shifts change on the hour, statistics can be collected on the hour
or half-hour. However, if shifts change on the half-hour, statistics must be collected on the
half-hour.
Trunk Group Symbol Name [Trunk Group] Trunk 1
Source Group Symbol Name [Agent Group] Agent Group 1
Destination Group Symbol Name [Agent Group] Agent Group 2
Time Interval Integer >= 1 30
Form of Output Data or Text File Data
Output File Symbol Default value based on
Report type, name, and
time interval
Options
Exclude empty time slots Checked, Unchecked Unchecked
Highlight time slots with a
specified condition Checked, Unchecked Unchecked
Condition Expression Required
Prompt Valid Entry Default