Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 124)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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(Agent Queue Length)—Value to which the queue length of the specified Agent
Queue will be compared.
Condition is Time in Call Center
(Operator)—Mathematical operator used in the condition.
(Time in Call Center)—Time (in minutes) to which that the contact’s current total
time spent in the center will be compared.
Condition is Global Variable Value
Global Variable Name—Name of the global variable whose value will be evalu-
ated against (Global Variable Value).
(Operator)—Mathematical operator used in the condition.
(Global Variable Value)—Value to which the global variable will be compared.
Condition is Time of Day
(Operator)—Mathematical operator used in the condition.
(Time of Day)—Specifies the point in time to which the current simulation time
will be compared (
AM , PM , noon, or midnight).
(Hour)—Specifies the hour to which the current simulation time will be com-
pared.
(Minute)—Specifies the minute in time to which the current simulation time will
be compared.
Condition is Agent Expressions
(Agent Expression)—Specifies the type of agent statistic that will be used for the
condition.
Agent Group—Name of the Agent or Parent Group for whom the (Agent Expres-
sion) is referring.
(Operator)—Mathematical operator used in the condition.
(Agent Expression Value)—Value to which the agent statistic expression will be
compared.
Branching Probability—Probability of selecting branch. Used only when Branch
Type is set to With.