Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 126)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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E XAMPLE
In this example, if the queue is relatively short, the contact will be directed out the first
exit point (possibly continuing to wait for a specialist). However, if the queue is long, the
contact will be directed out the second exit point (possibly overflowing to a general group
in the hope of quicker service).
Assignment module
D ESCRIPTION
This module allows the assignment of contact attributes, Arena Contact Center global
variables, contact pictures, or user-defined counters.
P ROMPTS
(Assignment Type)—Type of assignment to be made.
Contact Attribute Name—Name of the contact attribute to be assigned.
Global Variable Name—Name of Contact Center global variable to be assigned.
Value—The value to be assigned to the attribute or variable.
Contact Picture Name—Name of the contact’s picture used for animation.
Prompt Entry
Branch Type If
Condition Queue Length
Agent Queue IRA specialists
(Operators) <=
(Agent Queue Length) 3
Branch Type Else