Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 83)

6 • T HE C ONTACT D ATA P ANEL
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Agent Skill Priority—Number indicating the priority for Contact Name (i.e., 1 for
highest priority, 2 for next, etc.). Lower-valued Contact Names will be assigned
before those with higher values. This value overrides the Contact Priority when a con-
tact is queued to this Agent Group.
Prompt Valid Entry Default
Agent Name Symbol Name [Agent] Agent Group
Agent Type Agent Group or Parent Group Agent Group
Agent Group
Max Number Available Integer >= 1 1
Schedule Symbol Name [Schedule] Schedule 1
Busy Cost Real Number >= 0 0.00
Idle Cost Real Number >= 0 0.00
Per Use Cost Real Number >= 0 0.00
Talk Time/Contact Names
Contact Name Symbol Name [Contact] Contact 1
Talk Time Multiplier Real Number >= 0 1
Conference Time Multiplier Real Number >= 0 1
Override Contact Priority Checked, Unchecked Unchecked
Agent Skill Priority Integer >= 1 5
Parent Group
Clear Queue when Off-Duty Checked, Unchecked Checked
Members
Agent Group Symbol Name [Agent Group] Agent Group 1
Preference Integer >= 1 5
Agent Skill Priority
Contact Names
Contact Name Symbol Name [Contact] Contact 1
Agent Skill Priority Integer >= 1 5