Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 92)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Contact Picture Name Symbol Name [Pictures] Contact 1 Picture
Create Contact Checked, Unchecked Unchecked
Contact Characteristics
[Assignment Type] Contact Attribute, Global Variable Contact Attribute
Contact Attribute Name Symbol Name [Attributes] Attribute 1
Global Variable Name Symbol Name [Variables] Variable 1
Value Expression 1
Contact Return Check box Checked, Unchecked Unchecked
Contact Return
Priority Integer>=1 50
[Contact Return Logic
Type] Script, Agent Script
Contact Return Script Symbol Name [Script] Script 1
[Contact Return Agent
Type] Agent Group, Parent Group Agent Group
Contact Return Script Symbol Name [Script] Script 1
Contact Return Agent
Group Symbol Name [Agent Group] Agent Group 1
Contact Return Parent
Group Symbol Name [Parent Group] Parent Group 1
Selection Rule First Available, Longest Available,
Uniform by Availability Uniform by Availability
Pre Work Expression (Distributions) 0.0
Connection Time Expression (Distributions) 0.0
Probability of
Connection 0<=Expression<=1 1
Max Number of
Attempts Integer>=1 1
Time Between
Attempts Expression (Distributions) 0.0
Prompt Valid Entry Default