Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 174)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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CRIPTS
The routing scripts in the Premium Service model are straightforward.
Table 9.24 Script modules—Premium Service model
Members
Agent Group Regular Agents
Preference 5
Agent Group Utility Agents
Preference 5
Agent Name Premium Servers
Agent Type Parent Group
Clear Queue when Off Duty Checked
Members
Agent Group Premium Agents
Preference 5
Agent Group Utility Agents
Preference 5
Module Prompt Entry
Begin Script Script Name Regular Script
Queue for Agent Group Type Parent Group
Parent Group Regular Servers
Selection Rule Uniform by Availability
End Script
Begin Script Script Name Premium Script
Queue for Agent Group Type Parent Group
Parent Group Premium Servers
Selection Rule Uniform by Availability
End Script
Prompt Entry