Rockwell Automation Arena Contact Center Edition Users Guide User Manual
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The text form of output Figure 6.1 can be readily viewed in any text editor (such as Note-
pad) or a word processor (such as Microsoft
®
Word). Because of the column-oriented
data, it should be viewed in a fixed-size font, such as Courier or Line Printer, rather than a
proportional font, such as Times Roman.
Figure 6.1 Report output—text form (Notepad)
The data file form of output, Figure 6.2, saves the same information with commas
between each value. This form is commonly referred to as “comma-separated values” and
uses the default extension “.csv.” Many programs like Microsoft
®
Excel make provisions
to read .csv files directly or indirectly. Then you can use the other features of these pro-
grams to view, sort (e.g., all Mondays or all 8-9
AM
timeslots), graph, and print the data.
Figure 6.2 Report output—data form (Excel)