Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 71)

6 • T HE C ONTACT D ATA P ANEL
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The advanced functionality dealing with replications and system initialization is detailed
in Arena online help.
In very large models, the Maximum Number of Agent Groups may need to be increased
accordingly.
The simulation begins at time 0.0, which in calendar time is Monday at midnight.
E XAMPLE
This example sets up a weekly planning horizon. A single trunk group with 24 lines is also
defined.
Schedule module
Prompt Entry
Planning Horizon Week
Trunk Definitions
Trunk Group Phone Bank
Trunk Capacity 24
Inbound Contacts Checked
Inbound Contact Priority 1
Inbound Contact Script Direct Routing
Outbound Contacts Unchecked