Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 97)

6 • T HE C ONTACT D ATA P ANEL
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If Data Object = Agent Group or Parent Group:
Agent/Parent—Selection of the Agent/Parent Group to animate, from a list of all defined
Agent/Parent Groups.
Object Data—Selection of the particular cumulative real-time statistic to animate.
Choices include:
Utilization—The fraction of on-duty time during which members of the Agent Group
are serving customers.
Number Busy—The average number of agents concurrently serving customers.
Number Available—The average number of idle agents.
If Data Object = Trunk Group: