Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 13)

1 • W ELCOME TO A RENA C ONTACT C ENTER E DITION
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Use the SMARTs library
As you craft models of your own manufacturing processes, use our SMARTs library to
explore how to best use Arena. This suite of tutorial models covers topics ranging from
modeling resources to animation techniques. The library is organized into categories to
help you find the right model with ease. When you’re wondering how to take the next step
in your model, browse the SMARTs library for a ready-made solution. For a list of cate-
gories and their related SMARTS, go to Help > Arena Help. On the Contents tab, first
click Model Building Basics, and then Learning Arena with SMART Files.
Access the Arena Symbol Factory
Arena animations can be enhanced using Arena Symbol Factory’s extensive library of
symbols. These symbols can be used for entity, resource, transporter or global pictures; or
as graphic symbols within a model window. You can copy these symbols directly to the
Arena model window, add them to your own libraries (.plb files), or add them to any of
the Arena picture library files.
Get phone support
Rockwell Automation provides full support for the entire Arena family of products.
Questions concerning installation, how modules work, the use of the model editor, and the
use of the software are handled by technical support.
A RENA TECHNICAL SUPPORT INCLUDES :
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(for users on active maintenance) a technical support hotline and e-mail address
staffed by full-time, experienced professionals
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help with installation problems or questions related to the software’s requirements
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troubleshooting
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limited support regarding the interaction of Arena with other programs
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support of the Arena Object Model, which is used in Microsoft Visual Basic for
Applications.
If you call the support line (1.440.646.3434), you should be at your computer and be
prepared to give the following information:
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the product serial number
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the product version number
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the operating system you are using
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the exact wording of any messages that appeared on your screen
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a description of what happened and what you were doing when the problem occurred
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a description of how you tried to solve the problem.