Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 200)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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10:13:11AM
Contact Times and Counts
Tuesday, December 04, 2001
Other Contact Data
Service Level
Percent Target
Account Balance 98.26 30.00
Checking 99.89 90.00
Savings 99.02 60.00
Abandoned Percent
Percent
Account Balance 0.00
Checking 0.00
Savings 0.00
Blocking Percent
Percent
Account Balance 0.00
Checking 0.00
Savings 0.00
Contact Return Counts
Abandoned Outstanding Returned
Account Balance 0.00 0.00 0.00
Checking 0.00 0.00 0.00
Savings 0.00 0.00 0.00