Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 98)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Trunk—Selection of the Trunk Group to animate, from a list of all defined Trunk Groups.
Object Data—Selection of the particular cumulative real-time statistic to animate.
Choices include:
Utilization—The fraction of time during which trunk lines of the Trunk Group are
busy.
Number in Use—The average number of trunk lines concurrently in use.
Number Available—The average number of trunk lines that are idle.
If Data Object = Overflow:
Source Group—Selection of the Agent Group from which overflowed contact counts
should be animated.
Destination Group—Selection of the Agent Group to which overflowed contact counts
should be animated.