Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 103)

6 • T HE C ONTACT D ATA P ANEL
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Contact Name—This field, visible if Report Type is Contact Times or Contact Counts,
defines the contact type for which the report will be written.
Agent Group—This field, visible if Report Type is Agent Group, defines the agent group
for which the report will be written.
Parent Group—This field, visible if Report Type is Parent Group, defines the parent
group for which the report will be written.
Trunk Group—This field, visible if Report Type is Trunk Group, defines the trunk group
for which the report will be written.
Source Group—This field, visible if Report Type is Overflow, defines the source agent or
parent group for which the overflow statistics are to be reported.
Destination Group—This field, visible if Report Type is Overflow, defines the destination
agent or parent group for which the overflow statistics are to be reported.
Time Interval—Numerical value, in minutes, defining the interval length for which statis-
tics will be collected.
Form of Output—Choice of Data or Text File, which determines whether the output
report is generated in a spreadsheet-based or text format.
Output File—Name of the output file to which the report will be written.
Options—Dialog that allows the specification of advanced options.
Exclude empty time slots—Controls whether empty timeslots are displayed.
Highlight time slots with a specified condition—Determines if specified timeslots will
be highlighted.
Condition—The condition that must be met so that a timeslot will appear highlighted.
The first two fields must be selected from the drop-down list supplied.
Prompt Valid Entry Default
Report Type Contact Times, Contact Counts,
Agent Group, Parent Group, Trunk
Group, Overflow Contact Times
Contact Name Symbol Name [Contact] Contact 1
Contact Counts Symbol Name [Contact Counts] Contact 1
Agent Group Symbol Name [Agent Group] Agent Group 1
Parent Group Symbol Name [Parent Group] Parent Group 1