Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 51)

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Names
Certain object names are reserved words within the Contact Center template. Appendix 1
contains the list of Contact Center reserved words. In addition, it is not permissible for
two different objects to have the same name (i.e., a model with a contact name named
“Express” cannot also have an “Express” agent group).
Lists
Once a Contact Center object has been named (or is referenced from another object), it is
placed on an internal list. From then on, the object name may be selected from a drop-
down list in the appropriate dialogs. Lists are maintained for the following Contact Center
objects:
„
Trunk Groups
„
Contact Names
„
Patterns
„
Scripts
„
Schedules
„
Agent Groups
„
Parent Groups
Module copy and paste
Entire modules may be copied and pasted within a model (or even from one open model
to another) by using Ctrl+C and Ctrl+V. After pressing Ctrl+V, click within the model
to place a copy of the module.
Repeat group duplication
Entries within a repeat group can be duplicated by highlighting the entry and pressing
Ctrl+D. This creates an identical repeat group line item, which can then be customized.
Disable animation
The following steps describe how to disable/enable animation for performance purposes.
1. Select Run > Run Control > Batch Run.
2. Under Mode, check Batch Run (No Animation) for greater performance, unless
animation is desired.
Building an Arena Contact Center Edition model
This section describes in detail a development session for a simple contact center model.
After completing this section, you will be familiar with the basic structure of a contact