Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 191)

9 • C ASE S TUDIES
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Table 9.36 Global Script —Multi-site model
Module Prompt Entry
Begin Script Script Name Global Script
Branch (Branch Type) If
Condition Time of Day>=11:58 PM
(Branch Type) If
Condition Time of Day<=7:58 AM
(Branch Type) If
Condition Time of Day<=3:58 PM
(Branch Type) Else
Queue for Agent Group Type Agent Group
Agent Group Europe Center
Queue for Agent Group Type Agent Group
Agent Group U.S. Center
Queue for Agent Group Type Agent Group
Agent Group Japan Center
Wait Wait Time 2
Branch (Branch Type) If
Condition Time of Day<=8:00 AM
(Branch Type) If
Condition Time of Day<=4:00 PM
(Branch Type) Else
Overflow Source Group Europe Center
Destination Group Japan Center
Overflow Source Group U.S. Center
Destination Group Europe Center
Overflow Source Group Japan Center
Destination Group U.S. Center