Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 69)

6 • T HE C ONTACT D ATA P ANEL
61
•
•
•
• •
6 •
Co
nta
ct Data Pane
l
Inbound Contact Priority—Integer used to rank inbound contact associated with
Trunk Group when queued to a priority queue.
Outbound Contacts—Indicates if this trunk is used for outbound contact.
Outbound Contact Script—Routing script for outbound contact associated with this
trunk group, chosen from the list of defined Scripts.
Outbound Contact Priority—Integer used to rank outbound contact associated with
Trunk Group when queued to a priority queue.
Trunk Cost/Hour—Cost of trunk lines in $/hour/trunk line.
Advanced—The following group of items support several advanced features of the run.
Number of Replications—Number of simulation runs to be performed during this
analysis. Each run’s length is determined by the Planning Horizon.
Initialize System Between Replications—Controls whether each replication is started
with an empty contact center or continues from the endpoint of the previous replica-
tion.
Initialize Statistics Between Replications—Controls whether statistics collection is
reset at the beginning of each replication or accumulates throughout all replications.