Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 61)

5 • G ETTING S TARTED
53
•
•
•
• •
5
• Getti
ng Stta
rted
Next place a Queue for Agent module in the model window. If a connector was not
automatically added from the Begin Script module to the Queue for Agent module, use
the Connect button located on the standard toolbar to connect the exit point of the Begin
Script module to the entry point of the Queue for Agent module. Refer to Arena help for
more information on connecting modules.
Open the Queue for Agent main dialog. By default, the dialog is initially set up to define
agent groups (rather than parent groups). Since this is what we want, complete the dialog
to match the one shown in Figure 5.12. At the bottom of the dialog, note the button
containing additional dialogs for modeling Advanced features.
Figure 5.12 Queue for Agent module main dialog
Next, place and connect a Wait module after the Queue for Agent module in the model
window. Open the main dialog and enter 2 in the Wait Time field as illustrated in Figure
5.13.
Figure 5.13 Wait module main dialog
Now place and connect a Remove from Queue module after the Wait module in the model
window. This module has no required values to enter.