Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 116)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Disconnect module
D ESCRIPTION
The Disconnect module terminates a contact.
P
ROMPTS
Disable Contact Back—Disable the option for messaged contacts to contact back (re-enter
the system).
R EMARKS
When a Disconnect module is encountered in a routing script, the contact is immediately
dispatched from the contact center. This Disconnect module is not permitted if the contact
is in queue. A Remove from Queue module must be executed first.
Any contact back from disconnected contacts (specified in the contact’s corresponding
Contact module) may optionally be disabled using this action.
E XAMPLE
This example dispatches the contact from the center. Based on the probability (if any)
specified in the associated Contact module, a contact back may be generated since the
Disable Contact Back option was not selected.
Prompt Valid Entry Default
Disable Contact Back Checked, Unchecked Unchecked
Prompt Entry
Disable Contact Back Unchecked