Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 182)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Figure 9.7 Manager Script—Teamwork model
End Script
Begin Script Script Name Manager Script
Queue for Agent Group Type Agent Group
Agent Group Managers
End Script
Begin Script Script Name Tech Script
Queue for Agent Group Type Agent Group
Agent Group Technical Support
After Talk Time Logic
Branch Branch Type With
Branching Probability 8
Branch Type Else
Conference Agent Type Agent Group
Agent Group Development
Conference Talk Time UNIF(0,1)
Remove from Queue
Disconnect
End Script
Module Prompt Entry