Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 122)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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E XAMPLE
This example conferences a contact with a member of the Manager Agent group (if avail-
able). The primary agent and the conference agent incur a conference talk time anywhere
between 7 and 10 minutes.
Branch module
D ESCRIPTION
This module allows for decision-making processes in a script. It includes options to make
decisions based on one or more conditions (e.g., if a contact’s priority is greater than five
or based on one or more probabilities (e.g., 75%).
Prompt Entry
(Group Type) Agent Group
Agent Group Manager
Conference Talk Time UNIF(7,10)