Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 123)

7 • T HE S CRIPT P ANEL
115
•
•
•
• •
7 •
Th
e Scr
ipt Panel
P ROMPTS
Branch Options—Specifies the one or more branch conditions/probabilities that will be
evaluated when a contact executes the module.
(Branch Type)—Type of condition (If), probabilistic branch (With), or Else condition.
Condition—Condition to be evaluated. This field is visible when Branch Type is If.
There are 11 conditions that can be evaluated.
Condition is Agent Availability
Agent Group—Name of the Agent or Parent Group whose availability is evalu-
ated. If at least one member of the parent or agent group is available, this condition
is evaluated as TRUE.
Condition is Contact Attribute Value
Contact Attribute Name—Name of contact attribute to be evaluated.
(Operator)—Mathematical operator used in the condition.
(Contact Attribute Value)—Value to which the Contact Attribute Name will be
compared.
Condition is Contact Priority
(Operator)—Mathematical operator used in the condition.
(Contact Priority)—Value to which the contact’s current priority value will be
compared.
Condition is Contact Name Is
Contact Name—Name of contact type to which the contact’s type will be
compared. If the contact’s type is the same as Contact Type, the condition is
TRUE.
Condition is Day Is
Day—Day of week to which the current simulation day will be compared. If the
current day of the week is the same as Day, the condition is evaluated as TRUE.
Condition is General Expression
SIMAN Expression—Any valid SIMAN expression.
Condition is Queue Length
Agent Queue—Name of the Agent or Parent Group whose queue length will be
evaluated against (Agent Queue Length).
(Operator)—Mathematical operator used in the condition.