Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 142)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Trunk Group Utilization report
Trunk Statistics for [Trunk Group] by [N] Minute Time Period
This report details the utilization of Trunk Group resources for each timeslot within the
planning horizon. Each report covers one particular Trunk Group.
Table 8.6 Trunk Group Utilization report column descriptions
E XAMPLE
Trunk Statistics for Central Trunks by 60-Minute Time Period
Column Heading Description
Trunks In Use The average number of trunk lines in use throughout the timeslot
Total Trunks The number of trunk lines within the trunk group
Trunk Utilization The average utilization of trunk lines throughout the timeslot