Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 70)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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Max Number of Agent Groups—Upper bound on the number of Agent Groups to be
included in the simulation model. This value may need to be increased for very large
simulation runs.
R EMARKS
Only one Configuration module may be defined for each simulation model.
The Planning Horizon value specified in the Configuration module is independent of plan-
ning horizon values specified in other modules.
The Planning Horizon defined within the Configuration module determines the length (in
minutes) of the simulation run.
The Priorities and Scripts defined at the Trunk Group level are provided as defaults for the
Contacts incoming on those trunk lines. Overrides of these attributes may be specified in
the Contact module.
Prompt Valid Entry Default
Planning Horizon Day, Week, Bi-Week, Month Day
Trunk Definitions
Trunk Group Symbol Name [Trunk Group] Trunk 1
Trunk Capacity Integer >= 1 100
Inbound Contacts Checked, Unchecked Checked
Inbound Contact Script Symbol Name [Scripts] Script 1
Inbound Contact Priority Expression 5
Outbound Contacts Checked, Unchecked Unchecked
Outbound Contact Script Symbol Name [Scripts] Script 1
Outbound Contact Priority Expression 100
Trunk Cost/Hour Real Number >= 0 0.00
Advanced
Number of Replications Integer >= 1 1
Initialize System Checked, Unchecked Checked
Initialize Statistics Checked, Unchecked Checked
Max Number of Agent Groups Integer >= 1 50