End script module – Rockwell Automation Arena Contact Center Edition Users Guide User Manual

Page 127

Advertising
background image

7

T

HE

S

CRIPT

P

ANEL

119

• •

7 •
Th

e Scr

ipt Panel

Counter Name—Name of the counter to be incremented.

Increment—Value by which the counter is incremented.

R

EMARKS

User-defined counters appear in the Category Overview, Category by Replication, and
User-Specified reports.

E

XAMPLE

This example reassigns the contact’s picture to “Transferred Picture.”

End Script module

Prompt

Valid Entry

Default

(Assignment Type)

Contact Attribute, Contact Picture,
Global Variable, Counter

Contact Attribute

Contact Attribute Name

Symbol Name [Contact Attribute]

Attribute 1

Global Variable Name

Symbol Name [Contact Center Global
Variable]

Variable 1

Value

Expression

1

Contact Picture Name

Symbol Name [Picture]

Picture 1

Counter Name

Symbol Name [Counter]

Counter 1

Increment

Integer

1

Prompt

Entry

(Assignment Type)

Contact Picture

Contact Picture Name

Transferred Picture

Advertising