Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 156)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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P ATTERN MODULE
Each contact name within the Bank model follows its own unique arrival pattern.
Table 9.9 Pattern module—Bank model
Shift Ends at 5:00 PM
Day Of Week Saturday
Day Of Week Sunday
Prompt Entry
Pattern Savings Pattern (Checking Pattern, Account Balance Pattern)
Planning Horizon Week
Timeslot 60
Daily Arrival Pattern
Day Of Week Monday/Tuesday/Wednesday/Thursday/Friday
8:00 AM –9:00 AM 4 (40,100)
9:00 AM –10:00 AM 2 (20,50)
10:00 AM –11:00 AM 2 (20,50)
11:00 AM –Noon 2 (20,50)
Noon–1:00 PM 2 (20,50)
1:00 PM –2:00 PM 2 (20,50)
2:00 PM –3:00 PM 2 (20,50)
3:00 PM –4:00 PM 2 (20,50)
4:00 PM –5:00 PM 2 (20,50)
Day Of Week Saturday
Day Of Week Sunday
Prompt Entry