HEIDENHAIN IK 5294 - Manual (Page 307)

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Problem Solving
Chapter 11:
Problem Solving
The QC5200 is based on hardware and software common to the Metronics QC5000 series of products.
Years of continuous improvement of this product family have resulted in extremely reliable operation and
few, if any problems. Problems experienced with the operation of the QC5200 are likely to be the result
of encoder issues, printer or cable incompatibilities, configuration or setup errors, file maintenance issues
or encoder/transducer incompatibilities or malfunctions.
Some steps recommended for initial troubleshooting are shown in subsequent pages. These are typically
the same initial steps that would be taken by a Metronics distributor or factory product support techni-
cian. Since most problems experienced in the field will have simple causes, and equally simple solutions,
substantial time and expense can be saved by performing some straightforward troubleshooting of con-
figuration settings and hardware connections prior to calling your Metronics distributor or the factory for
assistance.
Here’s what you’ll find in this chapter:
Troubleshooting ......................................................................................................289
QC5200 settings or appearance have changed .................................................289
A QC5200 Window is missing from the screen, but is enabled in the
QC5200 Windows menu ...........................................................................289
An axis count value is wrong ...........................................................................290
An axis counts in the wrong direction .............................................................290
Cannot drag data fields from the Results window into a template ..................291
Changes to the QC5200 settings, window positions, etc. are not saved ..........291
The QC5200 program doesn’t launch, but other Windows programs do ........292
Cannot print from the QC5200 program ..........................................................293
A default template contains unwanted data or formatting ...............................295
Cannot make changes to the QC5200 settings .................................................296
Getting help from your distributor ..........................................................................297
11 Problem solving OE.indd 1 5/9/2005 10:05:35 AM